- Ensuring amendments are made for both KPI and Revenue only a monthly basis
- Monthly reporting on starters and finishers
- Call reports AM & PM
- Week against target report
- Thursday reports
- Weekly conversation and call times report
- Daily conversation and call times report
- Convo audit report
- Daily activity report
- After 5pm report
- 150% KPI report
- USA call times
- Monthly priorities
- Ability to work and integrate with team
- Hard working
- Ability to achieve goals against deadlines
- Ability to take on Learning and Development guidance
- Work punctuality and attendance
- Awareness of job requirements
- Quality of work