DESCRIPTION

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join our client’s organization as a  Director, Account Management Cloud Support for our GCP Support Services. Scroll down to learn more about the position’s responsibilities and requirements. 

WHAT YOU’LL DO

• Be a strong industry leader and understand the entire suite of GCP, Firebase, Kubernetes
• Manage global client engagements to drive business growth and be responsible for accounts portfolio P&L
• Create business strategies to successfully achieve client business goals
• Act as the lead with clients, internal teams and BU Heads/Sales Leads
• Drive business and technology transformation
• Align with other account managers and senior leadership to co-develop/support account plans and strategies for delivery, growth, and client satisfaction
• Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the organization for success
• Understand the intersection between technology, customers, and business; serve as an expert consultant leading business Transformation/product strategies and roadmaps
• Stay abreast of current and emerging trends, unique opportunities and challenges of space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
• Be responsible for shaping solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
• Support sales/pre-sales activities by acting as the Digital Transformation lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals

WHAT YOU HAVE

• Demonstrated track record of developing and growing client relationships
• Extensive experience leading teams that are delivering end-to-end solutions as it pertains to Emerging Technologies with a heavy focus on Cloud Support
• Experience managing and monitoring performance metrics across large scale accounts and account portfolios
• Proven experience building and driving large engineering or support programs
• Experience delivering Digital & Process Solutions and understanding of enterprise and process architecture
• Familiar with real-time and mission-critical applications
• Strong problem solver and creative thinker with gravitas
• Ability to operate at the strategic level, yet hands on internal processes and tools
• Strong knowledge or experience with emphasis on strategy, consulting, team management and process or product development

WHAT WE OFFER

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance